Carers Trust Heart of England

Staff

Quality is essential. By this we mean we must: deliver a range of services which meet carers’ needs; ensure a highly trained and motivated staff team; and achieve internal and external quality assurance standards using committed and satisfied staff and trustees. Everyone involved with the organisation must be valued and treated with respect.

Penny Collard MBE

Chief Executive

Penny has been with Crossroads for 23 years and is the registered manager and CEO. Her background is with the voluntary sector, working with disabled people and their carers. Penny was a young carer to her brother who had cerebral palsy and this family involvement led to her interest in supporting disabled people to live independent lives in the community. Penny is an active member of the voluntary sector in Coventry & Warwickshire, promoting services to people with care needs and their carers and works at regional and national level developing services with other network partners of Carers Trust.

Salma Jussab

Head of Operations

Salma has been with Crossroads for 14 years, originally working as a care support worker and then promoted to co-ordinator, manager and now Operations Manager. Originally working with children she obtained her NNEB and has her registered manager’s award Level 4.

Salma was an informal carer to her parents-in-law for many years and has a particular interest in dementia care and leads on this aspect of service for the charity. Salma oversees the delivery of services from both the Coventry and Rugby offices and is part of the national policy group for Crossroad schemes.

Sarah Roscoe

Coventry Care Manager

Sarah has been with Crossroads since 2007, originally working as a care support worker and then promoted to co-ordinator, senior co-ordinator and is now the care manager having responsibility for the staff and delivery of care across Coventry, Nuneaton, Bedworth and North Warwickshire. Sarah is about to complete her NVQ Level 5 in June 2014 and has a particular interest in re-ablement services and the satisfaction that brings when she and her team have helped a customer regain their former independence after an accident or hospital admission.

Yvonne Moore

Finance and Administration Manager

Yvonne has been with Crossroads since March 2005 originally working as a co-ordinator and then moved into administration. She is another member of staff who came to Crossroads with personal experience of being a carer as she supported her mother to care for her father from the age of 11. She is now Admin manager and uses her extensive knowledge of co-ordinating care services to understand the intricacies of contracts, both individual and corporate. She controls the income and expenditure of the organisation, produces statistics and oversees the payroll for over 180 employees. She gained her AAT level 3 Diploma in Accounting qualification in 2012 and is currently working towards her level 4.

Mandy Minton

Human Resources Manager Associate CIPD

Mandy joined Crossroads in 2012 as a care support worker, transferred to the office as an admin clerk and was promoted to HR administrator in 2012 She has completed her Certificate in Human Resource Practice and is a member of the Chartered Institute of Personnel and Development. Mandy is responsible for the advertising, recruitment and induction of staff and supports the Operations Manager in her work with staffing, customer issues and inspections. An important part of Mandy’s role is ensuring compliance with employment legislation and DBS (police) checks making sure that Crossroads recruits staff fairly and legally adhering to equal opportunities and non discrimination

Jo Dyde

Training Coordinator

Jo has been with Crossroads since 2005 originally working in the Warwick branch as training manager/co-ordinator. In 2012 she transferred to head office and now organises the training for all the care staff and management. Jo’s background is in care having worked for one of the largest care providers in the area before joining Crossroads. She works closely with our trainer and Skills for Care to ensure that Crossroads can access all opportunities for both training courses and funding to enable all staff to achieve their goals for career progression and personal development. This ensures that our care support staff have the skills and knowledge to deliver high quality services. Jo gained her NVQ Level 4 Registered Manager award in 2010.

Paul Nicholls

Carer Training Coordinator

Paul joined Crossroads in 2011 to support our trainers in delivering training to informal (family) carers. Although his background is in paint engineering he also had experience of delivering courses to support informal carers. He has since developed his role and whilst still supporting group training now undertakes one to one training in carers own homes helping them to learn new skills that enhance their roles as carers. Paul specialises in moving and handling training to protect carers from injury and dementia care training to help carers understand the complexities of the condition. He also conducts emergency care plan assessments (CRESS) when required and helps to run our popular activity sessions at Bonds Hospital and promotes the organisation by giving talks about Crossroads, our services and the challenges carers face.

Facilities

• Companionship (yes)
• Hourly visiting care (yes)
• Live in care workers (yes)
• Mobility support at home (yes)
• Mobility support outside the home (yes)
• Personal and intimate care (yes)
• Cooking (yes)
• Domestic cleaning (yes)
• Help arrange a meals at home service (yes)
• Household administration (yes)
• Day activities or support at home (yes)
• Day activities or support outside the home (yes)
• Help with planning your life (yes)
• Support for young adults learning independence skills (yes)
• Supporting independence after accident or illness (yes)
• Support to stay in your own home (yes)